(a) Demonstrate knowledge and understanding of Operations & Change Management in work organizations.
(b) Illustrate and apply the topics discuss to daily operational and change management issues
(c) Ability to discuss and analyze the issues critically. Use of critical commentaries and operational techniques within the text to understand some of the alternative viewpoints on operation strategy and continuous improvement and total quality management.
(d) Recognise operational issues and quality requirements when managing organisation’s resources.
(e) Examine and apply operational theory to selected concepts to a chosen real-life business scenario.
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